Welcome to Dana Sales’ FAQ page! We’re here to help make your family footwear shopping experience smooth and enjoyable. Below you’ll find answers to common questions about our products, shipping, returns, and more.

About Our Products

What types of footwear do you offer?
We specialize in quality family footwear including:
  • Children’s shoes (Kids and Shoes for Kids categories)
  • Men’s footwear (Men and Shoes for Men categories)
  • Women’s footwear (Women and Shoes for Women categories)
  • Accessories like socks and bags
How do I choose the right size for my child?
We recommend measuring your child’s foot and comparing it to our detailed size charts (available on each product page). For growing feet, consider ordering a half size larger for comfort. During back-to-school seasons, we suggest using our faster Standard Shipping option to get the right fit quickly.
Are your shoes suitable for special occasions or specific activities?
Yes! Our collection includes:
  • Durable shoes for school and everyday wear
  • Comfortable options for family vacations
  • Stylish footwear for various occasions
  • Practical shoes for outdoor activities

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account lets you track orders, save your shipping information, and view your order history.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order has shipped, we cannot modify it, but you may return items following our return policy.

Shipping & Delivery

What shipping options do you offer?
We offer two convenient options:
  1. Standard Shipping ($12.95 flat rate via DHL/FedEx): 10-15 days after dispatch with full tracking
  2. Free Shipping (orders over $50 via EMS): 15-25 days after dispatch with basic tracking
Family Tip: Choose Standard Shipping for urgent needs like back-to-school shoes, and Free Shipping when planning ahead for seasonal footwear to save money.
How long does order processing take?
We process orders within 1-2 business days because we know growing feet can’t wait! Delivery times begin after dispatch.
Do you ship internationally?
Yes! We ship worldwide from our Maplewood headquarters, though some remote areas in Asia and other regions may have restrictions. If you’re unsure about delivery to your location, please contact us before ordering.
How can I track my order?
For Standard Shipping (DHL/FedEx), you’ll receive full tracking information. For Free Shipping (EMS), basic tracking is available. Tracking numbers are sent to your email once your order ships.

Returns & Exchanges

What is your return policy?
We understand that sometimes shoes don’t fit right, especially kids’ growing feet! Our policy includes:
  • 15-day return window from delivery date
  • Items must be unworn and in original packaging
  • Contact customer service to initiate a return
How do I start a return?
Email our customer service team at [email protected] with your order number and which items you’d like to return. We’ll provide return instructions.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Payment Options

What payment methods do you accept?
We accept all major payment methods for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. You can shop with confidence knowing your data is secure.
Why was my payment declined?
Payment declines can happen for various reasons, including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank if the issue persists. You’re also welcome to try a different payment method.

Still Have Questions?

Our friendly customer care team is always happy to help! Contact us at:

At Dana Sales, we’re more than just a shoe store – we’re your partner in keeping the whole family comfortably shod for life’s adventures!